PDF and Email those ShoreTel Historical Reports!
Legacy Services, ShoreTel & Mitel, Technical Managers“Historically”, excuse the pun, we always had a challenge with ShoreTel Contact Center Historical report!There were two issues.First, though you could schedule a report to be run automatically at a present time, you had to chose between…
The ShoreTel Workgroup Monitor Kicks Butt!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersAs you can tell from our video library and blogs, we are very excited supporters of the ShoreTel Contact Center! You can not find a more feature rich or cost effective solution to call routing, email routing and web collaboration! To…
How to create ShoreTel AA and ECC audio Files!
Legacy Services, ShoreTel & Mitel, Technical ManagersYou can hardly install a Automated Attendant with out creating the Audio files! If you have looked at any of our videos on setting up the ShoreTel Enterprise Contact Center, you know that we urge you to create all of your audio files before…
ShoreTel PCM 9.1 Microsoft Installation Error
Legacy Services, ShoreTel & Mitel, Technical ManagersWhen installing the ShoreTel PCM 9.1 call manager software on a PC that has been upgraded to Windows XP service pack 3, occasionally there is a Microsoft Installer error that prevents the ShoreTel software from being installed. The error is…
More on ShoreTel V switches!
Legacy Services, ShoreTel & Mitel, Technical ManagersWhen installing a Shoregear switch, one of the parameters that you enable is to indicate which server is to manage this switch! Normally this is no big deal, but with the V switch, you need to pay attention to this parameter as it will…
ECC Medical Applications
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersWith all the talk about "health care" you would expect growing demand for more application integration for this particular industry vertical! The ShoreTel Enterprise Contact Center can process "dial lists" that enable the system to make…
The ShoreTel Prefix Option
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersIn this economy, there are a growing number of mergers and acquisitions, or “marriage by shotgun”. When companies combine they have the challenge of integrating their data and telecommunications systems. For example, we have witnessed an…
ShoreTel Contact Center Overflow Concepts and Direct Calls to Agent!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersI would like to kill call center challenges with one blog! In many call center environments, it is possible that an agent has a Direct in Dial (e.g. DID) number that a client might call and bypass the entire call center process! For a…
More on ShoreTel LLDP - follow up to previous blog post!
Legacy Services, ShoreTel & Mitel, Technical ManagersThis is a follow up post to an earlier post on LLDP-MED. VoIP phones on the market today follow the same basic boot and operations process:
1 – Wait for an LLDP packet from the Ethernet switch
2- Send a DHCP discovery packet to find the DHCP…
How to cause a ShoreTel phone to dial from within Outlook
Legacy Services, ShoreTel & Mitel, Technical ManagersWe see a lot of request that can be summarized as "can we dial from within<(insert your favorite application here>? Outlook, for example, has an ability to let you select the ShoreTel TAPI line so that you can dial from a Contact.…
Putty Telnet into ShoreGear SG50V/SG90V
Legacy Services, ShoreTel & Mitel, Technical ManagersWe had a lot of requests for examples of telneting into the SG Voice switches, so we though we would do a quick video on that process. The V switch is a very different animal from the rest of the SG family. Basically, a small Linux server lives…
ShoreTel SIP Trunk Configuration Parameters for Level 3
Legacy Services, ShoreTel & Mitel, Technical ManagersGenerally, we do not fill out forms given to us by Carriers. Most Carrier forms use nomenclature that is "Marketing Speak" and not technically driven. It seems we have 100 different ways to refer to a TDM with PRI signaling and only one…
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