Articles about Legacy Services.

ShoreTel virtualization illustration

How to install the ShoreTel Virtual Switches!

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Virtualization has significantly altered the options available for your choice of deployment models.  With the introduction of ShoreTel 14.2 you can completely virtualize your VoIP deployment right down to the Gateways!  If you have no Analog…
Network monitor traffic charts

ShoreTel V14 Real-time Diagnostic and Monitoring Dashboard

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I am found of repeating that "product development is a process not an event"!   Though the marketing folks need to package, position and promote products based on feature sets, generally products emerge over time.   Building on previous releases,…
Traditional and virtual system architectures

ShoreTel Version 14.2 is "Virtually there"!

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We have previously argued that ShoreTel should shed the hardware business and focus on software development only.  Just our opinion and personal hangup!  We believe that unless you have the Market Capitalization of an Apple, it is hard to…
Buy sell and hold decision cube

ShoreTel Stock Update - Should Mitel and ShoreTel Merge?

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Back in the summer we did a blog on ShoreTel from a Shareholders perceptive.    There were a number of issues troubling us which did not seem to make sense and for which we, as outsiders, could not fully appreciate.   Having purchased ShoreTel…
Contact center terminology word cloud

UCCX Scripting - Working with XML documents

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When writing call control scripts for Contact Centers (ShoreTel ECC, CISCO UCCX ) do you really have to start over each time?   Are there really that many differences between contact center applications?    Well, yes and no!  As we continue…
WebRTC conference interface

WebRTC, ShoreTel ECC and CISCO UCCX?

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What is WebRTC?   Think of it as a teleconferencing system built right into your browser!   For some time now, call centers have been slowly integrating web chat functionality into the call center tool set.   Visitors to the company website…
Telephone hold button

A Cure for the common Hold?

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The Symptoms  - Help!  My on-hold recording warbles like a wounded canary!  If your customers are kvetching over the aches and pains of listening to your wobbly, distorted on-hold recordings, it's time to seek medical help. The Causes - The…
Cybersecurity illustration of a person using a laptop

Hacking ShoreTel!

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I though  I had seen it all! When you have been involved with the design, deployment and management of customer premise telephone systems for as long as we have, you think you have seen it all. Over the years as we learn from our mistakes…
Cisco UCCX script editor and script index

In search of the Killer Contact Center Script (UCCX or ECC)!

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The "Killer UCCX Contact Center Script" After your first 100 or so Contact Center Scripts, you begin to wonder if it would be possible to generate a “killer script”!   No matter how many hours you sit with clients and do your very best…
Gotcha illustration

Most Annoying Business VoIP Marketing Gotcha's

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If you have ever tried to decide on a new hosted business VoIP solution for your company, then you have most likely run into, and been frustrated by some of the "gotcha's" that VoIP company's use to get you to consider their service above all…
ShoreTel branded ship photograph

What is going on at ShoreTel now?

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I very seldom comment, in this technology blog, on company policy and just try to stay focused on VoIP.  This time I am speaking out as a ShoreTel Shareholder.You know, one of the people who bought into the $10 a share IPO (at about the time…
Open letter illustration

Open Letter to CISCO Certification Management!

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Martin Sloan CCIE Voice Candidate #211151677 speaks for the entire CCIE Candidate community (DrVoIP included) when he wrote the following letter: I'm writing you this morning to express my great disappointment in regard to Cisco's recent announcement…

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