Add ShoreTel Extension Lists to your Automated Attendant
Legacy Services, ShoreTel & Mitel, Technical ManagersExtension Lists are a unique solution for a variety of challenges in the Call Flow War! Does your Automated Attendant have a “spell by name” directory? Does the CEO want to be listed in the spell by name directory? In ShoreTel it is easy…
Admission Bandwidth Control?
Legacy Services, ShoreTel & Mitel, Technical ManagersIn a VoIP environment the WAN circuit is generally engineered to handle X phone calls of a specific codec. For example you might plan out a circuit that supports 10 simultaneous phone calls across the WAN between sites. You select the G711…
How to backup your ShoreTel IPBX!
Legacy Services, ShoreTel & Mitel, Technical ManagersPrior to version 7 of ShoreTel, backing up your ShoreTel system was very straight forward. There was a single folder in the root directory named d:\ Shoreline data. This folder contained all the information that was required to completely…
Your ShoreTel Provider - What does it take to implement VoIP!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical Managers If you ask your average IT professional what a T span is, the usual response will be that it is a 1.5MB connection to the internet. Ask your average telecom tech what a T span is and you will be told it is 24 channels of dial tone! As a VoIP…
What is a ShoreTel DVM and why do I need one?
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersWhat exactly is the value of a Distributed Voice Mail Server (e.g. DVM)? What are the pro’s and con’s of installing one? Does it have any impact on resiliency (not redundancy) as it relates to business continuity in the event of server…
ShoreTel compatible audio conference server?
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersSIP trunks can be used for a wide variety of call processing solutions, some of which are very cost effective as in Free! We have used SIP tunks to interconnect ShoreTel systems over the Internet, complete with four digit dialing between…
ShoreTel Contact Center - Integrated Agent Tool Bar
Business Managers, Legacy Services, ShoreTel & Mitel, Technical Managers
The ShoreTel Contact Center provides two strategies for call management at the desktop. We have found that the basic 'agent tool bar' is an excellent solution for call center desktops in which different shifts sit at the same desk, use the…
ShoreTel Location Based Services
Business Managers, Legacy Services, ShoreTel & MitelAt first I had to think about why I would want LBS on my ShoreTel Mobile Call Manager? After all, it already alows me to change my call handling modes, access my voice mail and see my call history. I can assign my cell phone as my "external…
ShoreTel CRM Integration
Business Managers, Legacy Services, ShoreTel & MitelEvery business desktop seems to have some type of customer or ticket management software solution. Outlook and Notes are very common personal contact managers, but other popular solutions include Salesforce, Goldmine, ACT, Microsoft CRM, Time…
Priority Call Management?
Business Managers, Legacy Services, ShoreTel & MitelAre all your customers equal? Every business owner, large or small knows the answer to that question and the answer is no! We have Platinum, Gold, Silver and Bronze customers, each of which represents a different value to the business.…
ShoreTel Version 9 Personalized Call Handling Options
Business Managers, Legacy Services, ShoreTel & MitelCall Handling modes has always been one of ShoreTel’s most popular user features. The concept is simple: define how you want the system to process an incoming phone call to your desk in case you are “out of the office”, “in a meeting”…
ShoreTel Contact Center C2G Interaction Reports
Legacy Services, ShoreTel & Mitel, Technical ManagersPrior to release of ShoreTel Contact Center Version 5.0, reporting was essentially statistical analysis. The Contact Center had very useful report generation capabilities that included the ability to add and delete columns to existing pre-defined…
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