ShoreTel & Mitel articles within Legacy Services.

Siri voice assistant microphone icon

ShoreTel adds Siri features with SpeechBridge!

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Anybody who has used Siri or Google to ask for directions while driving, understands the importance of being able to navigate through an automated attendant menu using voice commands! Natural language, speaker independent speech recognition…
Virtual call center headset and cloud illustration

The ROI of a "Call Back" option!

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In his newly released ebook, Fonolo founder, Shai Berger, defines Abandoned Calls Rate as the Number of Abandoned Calls / Total Calls.  Abandoned calls represent not only a lost revenue opportunity, but they cost you hard dollars. Shai does…
Customer text messaging across devices

ShoreTel ECC "Sticky Email" ?

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Call Center or Contact Center? Call Centers had no sooner become “Contact” Centers  when multimedia “nice to have” features became “must have” requirements.   The more mobile the customer base, the more likely they are on a smart…
Ingate SIParator configuration video preview

V14 Configuring ShoreTel SIP Trunks P2 -SonicWall or InGate SBC?

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A question that keeps coming up in the support ticket system is the subject of InGate and Session Border Controllers.  Folks want to know if you need a SBC to configure a SIP trunk.  Why not just use a Firewall?  Can you configure ShoreTel…
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V14 Trouble Shooting ShoreTel SIP

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ShoreTel SIP is just not that hard to configure! When things go right, and it all works, it is relatively painless and very easy.   When things don't work however, you will need to sort out the problem and figure out how to make it work.  …
ShoreTel Collaboration Server a new Version 12 Appliance

A ShoreTel Workgroup is a Contact Center for the rest of us!

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We have been working around the call center space for a long time.  Actually, it is our first love! Does everyone need a full blown Contact Center?   If you have a real boiler room operation, with shifts of agents that are heavily manged,…
SIP trunk network illustration

ShoreTel SIP Trunk Configuration - Version 14 update Part 1

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Our older posts on this subject are getting a bit dated and an update is long over due.   ShoreTel has been using a version of SIP since day one.  We say a version of SIP because at the formation of ShoreTel, SIP standards had not yet been…
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ShoreTel fail over options using Vmware – Part 3 the “HA" and "FT" Option!

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A quick review of vocabulary before we go into this subject any further.    First when we refer to vSphere, we are talking about the entire VMware ecosystem and all of its components.   It is just a short hand for the entire system solution.   …
VMware hosts and shared storage diagram

ShoreTel fail over options using VMware – Part 2 the "Poor Man" Option!

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A simple yet very effective step you can take to assure a high availability  is all but free!  It occurs to us that it is no longer acceptable to install ShoreTel on anything other than a VMware ESXi server!  Lets face it, you have to purchase…
MacBook laptop

A ShoreTel Communicator for the Mac?

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We recently had an opportunity to work with a ShoreTel client that was exclusively using Apple Mac's throughout their enterprise.   We asked how they made that decision given the clear cost advantage WinTel PC hardware had over your basic…
Technical learning word cloud

ShoreTel iPBX phone system Training!

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Phone Training is a double edged sword.   Everyone wants it  but nobody really wants to make the time commitment required to get comfortable with the new phone features that a system like ShoreTel brings to your  business.   Most folks…
VMware hosts and shared storage diagram

ShoreTel fail over options using Vmware - Part 1 Building a VMware Test Lab!

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The most often asked question we hear among ShoreTel system administrators is how best to achieve "fail over", assure high availability and assure business continuity? There is no simple answer to this question nor is there any one "best practice".…

Showing 12 of 148 posts

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