ShoreTel & Mitel articles within Legacy Services.

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AWS S3 - a ShoreTel backup strategy!

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Amazon Web Services (AWS) has a range of storage options that make them our first choice in cloud based storage solutions and an ideal location for our ShoreTel data backup. In fact, now that ShoreTel has moved to virtualized hardware for voice…
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ShoreTel ECC MySQL rants, raves and solutions for email, chat and text (SMS) messaging!

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If you have worked with ECC custom integrations for any length of time, you have build a library of solutions to work with.  Most recently you have discovered that a 32 bit application like ECC, running on a 64 bit Windows 2008 or 2012 server…
Audio editing waveforms

Editing ShoreTel System Prompts or WTF is a PHR file?

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"Welcome to the ShoreTel Conferencing" sounds like a commercial announcement and many system owners want it changed! After all they just paid a big whack of money to own a brand new brilliantly simple phone system! Now when they have a client…
Dynamic multipoint VPN network diagram

ShoreTel VPN or MPLS? What works and saves money?

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An IPsec Virtual Private Network or VPN, is sometimes used as a backup route for a Wide Area Network failure.  VPN’s are typically deployed as a “tunnel” through the Internet and as such are “point to point” solutions by definition. …
ShoreTel user configuration video preview

ShoreTel Virtual Trunk Switch - Configuration and License impact!

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ShoreTel currently has three virtual appliances that can be used in place of the Orange ShoreGear voice gateways and conference servers.  These three virtual appliances are shipped within the ShoreTel core Server Software and consist of OVA…
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Hacking ShoreTel with Wireshark or Trouble Shooting One way Audio.

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My First Hack? When I was a little kid, back when there was black and white TV sets and 33 RPM records, I was always amazed at the work of the telephone company repair man! At that time there was only one Phone Company. When they sent a repair…
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Run ShoreTel on Vmware Player or Oracle VirtualBox!

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With the release of ShoreTel Version 4.2 the company introduced the concept of virtual appliances. These software objects, had the potential of replacing the Orange ShorGear hardward boxes that typically characterize a ShoreTel deployment. The…
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Slamming it with ShoreTel Call Manager desktop deployment option!

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One of the challenges in any ShoreTel deployment is the desktop Call Manager client installation.   You can breeze through the complexity of a ShoreTel multi-server, multi-site deployment only to be foiled when the desktop clients need to be…
ShoreTel virtualization illustration

How to install the ShoreTel Virtual Switches!

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Virtualization has significantly altered the options available for your choice of deployment models.  With the introduction of ShoreTel 14.2 you can completely virtualize your VoIP deployment right down to the Gateways!  If you have no Analog…
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ShoreTel V14 Real-time Diagnostic and Monitoring Dashboard

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I am found of repeating that "product development is a process not an event"!   Though the marketing folks need to package, position and promote products based on feature sets, generally products emerge over time.   Building on previous releases,…
Traditional and virtual system architectures

ShoreTel Version 14.2 is "Virtually there"!

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We have previously argued that ShoreTel should shed the hardware business and focus on software development only.  Just our opinion and personal hangup!  We believe that unless you have the Market Capitalization of an Apple, it is hard to…
Buy sell and hold decision cube

ShoreTel Stock Update - Should Mitel and ShoreTel Merge?

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Back in the summer we did a blog on ShoreTel from a Shareholders perceptive.    There were a number of issues troubling us which did not seem to make sense and for which we, as outsiders, could not fully appreciate.   Having purchased ShoreTel…

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