ShoreTel & Mitel articles within Legacy Services.

Cybersecurity illustration of a person using a laptop

Hacking ShoreTel!

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I though  I had seen it all! When you have been involved with the design, deployment and management of customer premise telephone systems for as long as we have, you think you have seen it all. Over the years as we learn from our mistakes…
ShoreTel branded ship photograph

What is going on at ShoreTel now?

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I very seldom comment, in this technology blog, on company policy and just try to stay focused on VoIP.  This time I am speaking out as a ShoreTel Shareholder.You know, one of the people who bought into the $10 a share IPO (at about the time…
ShoreTel upgrade illustration

How to Upgrade your ShoreTel System!

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The actual task of upgrading your ShoreTel system from one software version to the other is "brilliantly simple".  The process, however, requires attention to the   detail!  Any software upgrade will challenge your "change management" process! …
Static WAN routing network diagram

Configure redundant static WAN routes when ShoreTel is in the data center?

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Installing your ShoreTel HQ server at the Data Center is becoming a standard deployment practice to increase business continuity during network and power outages and other disasters.   One of the most common Ask DrVoIP question we hear is…
ShoreTel Mobility Router System Admin Video Cheat Sheet

ShoreTel SIP, Mobility Router & the Firewall (Part 1)

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This is not a SIP tutorial,  only an overview on the issues that impact remote SIP phones on any iPBX.  When you set up a SIP call between two end points, there are upwards of four "holes" that might need to be punched in your firewall for…
Mobile telephone collection

How to Ring more than 16 phones in a ShoreTel Hunt Group?

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How to ring more than 16 phones in a ShoreTel Hunt Group? Can't say that we recommend this strategy, but none the less, we continue to see business applications in which the client insists on ringing a group of 16+ phones simultaneously! …
ShoreTel version 13 logo

What is new in ShoreTel 13?

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There are a number of major enhancements to ShoreTel in Version 13. Most enhancements have been related to bringing ShoreTel SIP into compliance with the standards accepted by the SIP community at large. Though there are enhancements for…
Scopserv and ShoreTel integration logos

ShoreTel SIP Trunks meet the Scopserv!

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Anyone who thinks Asterisk is a toy is not playing in the real world of VoIP Telephony. You may be surprised to learn how many commercial product offerings are built on an Asterisk base. For this reason, we have become more involved in this…
66 block telephone wiring

ShoreTel analog connections and the 66 Block!

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It is surprising that in the 21st century we are still punching down copper lines! None the less fax machines, credit card devices, postage machines and security circuits still populate the installed base of telephone systems. If you are converting…
ShoreTel SIP trunk configuration

Configuring SIP Trunks on ShoreTel!

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We continue to get a lot of questions about SIP trunks and how best to use them on ShoreTel. Our preferred strategy at this point, is to focus on a TIE line solution that brings both off premise extensions and DID numbers into the ShoreTel.…
ShoreTel deployment network diagram

ShoreTel - Does a "single image" deployment always make sense?

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We continue to be a major fan of ShoreTel solutions, but that does not mean that they we accept everything without question.  One of the most touted advantages of the ShoreTel architecture is the concept of a "single image" solution with no…
Deploying ShoreTel - A project managers notes!

Deploying ShoreTel - A project managers notes!

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Having deployed literally thousands of phone systems of all sizes and levels of complexity, we have distilled a set of rules and check lists that work.   (see our "network readiness check list" and our "VoIP planning guide") When phone systems…

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