ShoreTel compatible audio conference server?
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersSIP trunks can be used for a wide variety of call processing solutions, some of which are very cost effective as in Free! We have used SIP tunks to interconnect ShoreTel systems over the Internet, complete with four digit dialing between…
ShoreTel Contact Center - Integrated Agent Tool Bar
Business Managers, Legacy Services, ShoreTel & Mitel, Technical Managers
The ShoreTel Contact Center provides two strategies for call management at the desktop. We have found that the basic 'agent tool bar' is an excellent solution for call center desktops in which different shifts sit at the same desk, use the…
VoIP System Design - Call Flow
Business Managers, Legacy Services, Technical Managers, Telephony ArchivesInstalling a VoIP solution has a wide range of technical issues that need to be addressed, organized and accounted for. From co-coordinating the “porting” of phone numbers from the old telephone carrier to the new carrier; to determining…
ShoreTel Contact Center C2G Interaction Reports
Legacy Services, ShoreTel & Mitel, Technical ManagersPrior to release of ShoreTel Contact Center Version 5.0, reporting was essentially statistical analysis. The Contact Center had very useful report generation capabilities that included the ability to add and delete columns to existing pre-defined…
To VOIP QOS or not to VOIP QOS?
Legacy Services, ShoreTel & Mitel, Technical ManagersIn telephony, IP QOS is somewhere between a science and an art. Setting up VOIP QOS on your network is essential for toll quality voice from end point to end point, especially across a WAN. Historically, in ShoreTel, IP packets were marked…
LLDP-MED speeds ShoreTel VoIP installations!
Legacy Services, ShoreTel & Mitel, Technical ManagersUsing a VoIP phone system and installing one, are two entirely different user experiences! Most product development efforts focus necessarily on end user features and benefits. Anyone who has ever installed a VoIP system knows that if design…
A VoIP Deployment will only be as good as your Network!
Business Managers, Cloud Services, Networking & Connectivity, Technical ManagersRemember those old SUN Microsystems commercials? “This is my dog, network. He can get you anything you need”. Well, regardless of the vendor, if you have a network that can barely keep up with user demand for internet access, you are definitely…
Get The Most out of your ShoreTel Communications System
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersShoreTel Training for Small Businesses
There are many incredible services available to help small businesses with ShoreTel training for their ShoreTel communications system. With all of the great opportunities for businesses to have one-on-one…
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