Add ShoreTel Extension Lists to your Automated Attendant
Legacy Services, ShoreTel & Mitel, Technical ManagersExtension Lists are a unique solution for a variety of challenges in the Call Flow War! Does your Automated Attendant have a “spell by name” directory? Does the CEO want to be listed in the spell by name directory? In ShoreTel it is easy…
Admission Bandwidth Control?
Legacy Services, ShoreTel & Mitel, Technical ManagersIn a VoIP environment the WAN circuit is generally engineered to handle X phone calls of a specific codec. For example you might plan out a circuit that supports 10 simultaneous phone calls across the WAN between sites. You select the G711…
How to backup your ShoreTel IPBX!
Legacy Services, ShoreTel & Mitel, Technical ManagersPrior to version 7 of ShoreTel, backing up your ShoreTel system was very straight forward. There was a single folder in the root directory named d:\ Shoreline data. This folder contained all the information that was required to completely…
Your ShoreTel Provider - What does it take to implement VoIP!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical Managers If you ask your average IT professional what a T span is, the usual response will be that it is a 1.5MB connection to the internet. Ask your average telecom tech what a T span is and you will be told it is 24 channels of dial tone! As a VoIP…
760 Area Code Change to 442 - San Diego
Business Managers, Legacy Services, Technical Managers, Telephony Archives760 AREA CODE
Who Will be Affected? All customers with a 760 number will have to change the way they dial. The new 442 area code will serve new customers in the same geographic region as the current 760 area code, which extends from Bridgeport…
What is a ShoreTel DVM and why do I need one?
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersWhat exactly is the value of a Distributed Voice Mail Server (e.g. DVM)? What are the pro’s and con’s of installing one? Does it have any impact on resiliency (not redundancy) as it relates to business continuity in the event of server…
SIP Softphone on Asterisk, CISCO and ShoreTel
Legacy Services, Multi-vendor Telephony, Technical ManagersConfiguring SIP extensions has become one of the most requested support questions we receive. Asterisk, CISCO and ShoreTel all support SIP extensions. Candidly, SIP is an excellent protocol and one that most IT professionals are already familiar…
Fax on VoIP IPBX systems!
Legacy Services, Technical Managers, Telephony ArchivesWhen VoIP gateways first started hitting the market back in 98′, the vendors tried to packetize DTMF and quickly learned it did not work well. For this reason they quickly learned to “regenerate” DTMF at the outbound gateway rather…
VoIP and Microsoft Outlook Integration?
Business Managers, Legacy Services, Telephony ArchivesDoes your Microsoft Outlook Integrate with your phone system? This functionality is getting to be the “minimum daily adult requirement” feature in the VoIP vendor space. We all just expect that our phone system “knows” about…
ShoreTel compatible audio conference server?
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersSIP trunks can be used for a wide variety of call processing solutions, some of which are very cost effective as in Free! We have used SIP tunks to interconnect ShoreTel systems over the Internet, complete with four digit dialing between…
ShoreTel Contact Center - Integrated Agent Tool Bar
Business Managers, Legacy Services, ShoreTel & Mitel, Technical Managers
The ShoreTel Contact Center provides two strategies for call management at the desktop. We have found that the basic 'agent tool bar' is an excellent solution for call center desktops in which different shifts sit at the same desk, use the…
Call Center Design
Business Managers, Legacy Services, Telephony ArchivesIt is very normal to start planning a call center around the concept of DNIS, Groups, Agents and Skills. Experience has taught us, however, that call center design needs to start with a more important concept. Call Centers are performance…
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