Prior to version 7 of ShoreTel, backing up your ShoreTel system was very straight forward. There was a single folder in the root directory named d:\ Shoreline data. This folder contained all the information that was required to completely restore your ShoreTel system from a bare metal server in the event of a major disaster. The folder contained the configuration database, which at the time was kept in Microsoft Access. It also contained all of your recorded prompts for Automated Attendant, your voice mail messages, all of your Call Detail Records and softswitch related information. You could easily identify this one folder and make it a part of your normal system backup process for your company. With the introduction of Version 7 of ShoreTel the company began to migrate away from the Microsoft Access database and move toward the MySQL database. First they moved the Call Detail Records and with Version 8, the entire configuration database had migrated to MySQL. For this reason the database backup process for a ShoreTel system has changed. The process must now include the backup of two MySQL databases and the aforementioned Shoreline data folder. ShoreTel does provide a few BAT file examples of how you might do this, but if you want to automate the process complete with a schedule you will want to consider using some other tools. We recommend the use of SQLyog and include a copy on every server that we support or install (just another reason to have DrVoIP do your ShoreTel maintenance). Send an email request to email@example.com and we will send you a tech note that details this process or you can watch this silent video linked below!