Imagine that you go to a restaurant, ask for the menu and the waiter hands you a phone? You lift the handset and hear "Thank you for coming to our Restaurant home of great food and fine dining. For breakfast, please dial one; for Lunch dial two and for our dinner selections, please press three […]
We recently posted a blog on how smart phones could be used to bypass automated attendants and deep dial into a call center with a Smartphone visual menu. This blog received a lot of interest and the follow on questions clearly indicated a level of interest in just how technology impacts the traditional call center. […]
Businesses communications technology is at the heart of every business but can be difficult to manage and expensive for SMEs. James Passingham at business communications provider, Foehn, thinks cloud and hosted telephony could be the answer. From sole traders to global enterprises, cloud-based services have had a big impact on business decisions. And any company […]
The trend in the Unified Communications industry is to charge a "per seat" license for access to VoIP Business Phone Solutions. In large part a legacy "flat tax" from the old TDM world, phone system suppliers continue to license based on the number of users that the system supports. Microsoft, ShoreTel, Avaya and CISCO all […]
Installing your ShoreTel HQ server at the Data Center is becoming a standard deployment practice to increase business continuity during network and power outages and other disasters. One of the most common Ask DrVoIP question we hear is how to create redundant WAN paths to the data center using only simple static routes. In a […]
"The Check is in the Mail"; "I gave at the office"; "The software if fully tested and bug free"; "We are working on the documentation"; "Go ahead tell me, I promise I won't get mad"; "Yes we backup our data every day, off site". These are just a few of our favorite white lies. That […]
This is not a SIP tutorial, only an overview on the issues that impact remote SIP phones on any iPBX. When you set up a SIP call between two end points, there are upwards of four "holes" that might need to be punched in your firewall for the phone call to work properly. Clearly, there […]
How to ring more than 16 phones in a ShoreTel Hunt Group? Can't say that we recommend this strategy, but none the less, we continue to see business applications in which the client insists on ringing a group of 16+ phones simultaneously! In ShoreTel, HUNT groups and WorkGroups have a limitation of 16 members per […]
There are a number of major enhancements to ShoreTel in Version 13. Most enhancements have been related to bringing ShoreTel SIP into compliance with the standards accepted by the SIP community at large. Though there are enhancements for other features like the SA-100, this release is notable for what it does NOT announce. The marketplace […]
Anyone who thinks Asterisk is a toy is not playing in the real world of VoIP Telephony. You may be surprised to learn how many commercial product offerings are built on an Asterisk base. For this reason, we have become more involved in this code base as each day goes by. We are becoming increasingly […]
It is surprising that in the 21st century we are still punching down copper lines! None the less fax machines, credit card devices, postage machines and security circuits still populate the installed base of telephone systems. If you are converting from a legacy phone system to a VoIP solution, on premise or hosted, you will […]
We continue to get a lot of questions about SIP trunks and how best to use them on ShoreTel. Our preferred strategy at this point, is to focus on a TIE line solution that brings both off premise extensions and DID numbers into the ShoreTel. Many branch offices, for example, are just not able to […]