For Immediate Release! DrVoIP Achieves the Amazon Connect Service Delivery Designation May 15, 2019 DrVoIP announced today that it has achieved the AWS Service Delivery designation for Amazon Connect, recognizing that DrVoIP improves customer experience and outcomes by identifying customer pain-points and business objectives, and designing a solution based on Amazon Connect and other AWS […]
Trying to understand the cost of an AWS Connect call center takes some analysis! In this blog we walk through ...
AWS Connect is simple to setup, but you may need some software engineering assistance to take advantage of other AWS Services!
Sending Text messages with pictures to your call center can be a major time saver ...
If you work in an enterprise IT environment as a team member you know the drill for a system down emergency. Someone alerts someone that the users are unable to access the Corporate Intranet! Panic! A ticket is initiated at the corporate help desk, and a phone call is made to the IT Director who […]
You can use a TEXT message to alert an on call team member that an after hours caller needs emergency assistance!
AWS Best Practices for Callers holding in Queue!
Best Practice for setting up an AWS Connect Contact Flow as your main Greeting.
Forced Release or Wrap Behavior for agents that miss a phone call?
Using Polly to speed your deployment time line and increase your call center customization efforts!
Historically touch tone "call trees" have over populated the IVR landscape prompting callers to "Press 1 for this and Press 2 for that". This has been the standard since the first half of the last century! You would think that in the 21st century we would have a solution that can eliminate this kind of […]
Learn how to integrate AWS Connect with the use of popular AWS services like Lambda and DynamoDB!