Configuring SIP extensions has become one of the most requested support questions we receive. Asterisk, CISCO and ShoreTel all support SIP extensions. Candidly, SIP is an excellent protocol and one that most IT professionals are already familiar with. This is an application level protocol and looks an awful lot like HTTP etc. Ever go to a webpage and get a 404 error, “page not available”? Well SIP error messages are very similar. If you get a 404 SIP error message, it means phone not available. Though H323 and MGCP are certainly more mature protocols, they are most useful for “call processing”. SIP has the added dimension of being useful for presence information. Setting up SIP extensions on ShoreTel is a breeze and we have setup up everything from CISCO through Polycom desk phones and a handful of wireless handsets as well. ( I am working on getting my iphone connected to ShoreTel using a wireless SIP phone and I am breathlessly awaiting the release of 3.0). X-Lite makes a great SIP softphone on ShoreTel and I have included a soundless SIP configuration video for those of you familiar with ShoreTel administration. This configuration is built using cally the same in 8.1 so enjoy!Version 9 of ShoreTel, but it is basically the same in 8.1 so enjoy!
Category: Shoretel Training
ShoreTel CRM Integration
Every business desktop seems to have some type of customer or ticket management software solution. Outlook and Notes are very common personal contact managers, but other popular solutions include Salesforce, Goldmine, ACT, Microsoft CRM, Time Slips and the list goes on and on. Having a “record” pop up on your desktop based on Caller ID is the most common integration request we see. How about doing a reverse look up on an incoming phone call, to learn the identify of the caller. Google can do this, but how do you feed the Caller Id to the web application? Basically, there are three strategies for doing an integration of this type: DDE, Triggers and XML. Two of these methods (DDE and Triggers) are relatively straigh forward and within the ability of a competent system administrator. XML generally requires a product development commitment and software development resources. Fortunately we have been able to get ShoreTel to pass a wide range of system parameters to an external application using both DDE and Triggers. This makes everything an “Easy Pop”!
Effective ShoreTel Support for all of your VoIP Solution Needs
ShoreTel Support
ShoreTel gives business owners everything they need to have the peace at mind of knowing they have access to support when they need it. This includes services directly by ShoreTel support as well as through authorized service partners. These are the reasons that so many different people have been opting for ShoreTel communication systems for all of their VoIP solution needs.
Every business that has tried to implement the right VoIP communication system into their operations has experienced the frustration that comes from dealing with many other providers. However, with the effective ShoreTel support this is no longer something that businesses have to be concerned with. One of the best options that are available for small businesses when it comes to ShoreTel support is the incredible post-implementation support package that is available. The complete package will allow business professionals access to web based administrator training, telephone technical support, software updates, hardware replacement options, and online support tools. These ShoreTel support services will allow you to get the absolute most out of your VoIP communications system.
Another great option for support that is available for business owners is the partner support from your ShoreTel Channel Partner. This is the reason that ShoreTel has been able to maintain the high standard of customer satisfaction that is associated with all of their communications systems and services. This achieved by providing small businesses with the local hands on support that is so crucial in so many fast paced and demanding business environments.
Get The Most out of your ShoreTel Communications System
ShoreTel Training for Small Businesses
There are many incredible services available to help small businesses with ShoreTel training for their ShoreTel communications system. With all of the great opportunities for businesses to have one-on-one support as well as comprehensive online tutorials, it is easier than it has ever been to truly get the most from your ShoreTel VoIP system.
Some of the offerings available for this type of hands on ShoreTel training include online courses that can give small businesses the knowledge they need to install, configure, trouble-shoot and thoroughly learn the administrative process. However, by far the most powerful tool available for businesses is the ShoreTel training VoIP Solutions DVD. This incredible training DVD will give small businesses the power to effectively learn the skills they need to make their system as functional as possible. This includes managing IP phones; setting up and creating users, hunt groups, automated attendants, and trunk groups. This type of training gives businesses and business owners the tools they need to make their ShoreTel communications system work for them and make their VoIP solution as efficient as possible. Below you will find some of the administrative processes and other functions of your ShoreTel system that the ShoreTel training VoIP solutions DVD will allow your business to quickly and easily implement.
• Dialing Plan Definition
• SIP Basics
• Professional Call Manager Integration
• Configuring Application Servers
• Trunk Group Definition
• System Installation Overview
• Configuring IP Phones
• Setting Call Control Options
• Microsoft Unified Communications Server
• Configuring Switches