From the Blog

Recent thinking on Amazon
Connect, AI, and cloud infrastructure

Notes from real deployments, covering what actually works when you are building or running a contact center.

Explore by topicBrowse categories and tags to find the insights you need.

Categories

Browse all 29 categories

TagsPopular topics

Browse all 487 tags
ShoreTel Connect desktop clientLegacy Services

Quick Peek at ShoreTel Connect - What's in ShoreTel V15!

Deploy in the Cloud, on premise or Both! For those of us who have been working with ShoreTel since version 3.1, the introduction of a new ShoreTel release is always exciting!   The marketing folks are naming this release, ShoreTel Connect…
Read More
Contact center team photo collageLegacy Services

UCCX Instant Contact Center "Killer Script" $295?!

The Vision! It has long been our vision to create a UCCX script that can be used to rapidly deploy a new Customer Service Queue.   We appreciate that each Contact Center is different, but there is a set of expectations most folks have for…
Read More
Siri voice assistant microphone iconLegacy Services

ShoreTel adds Siri features with SpeechBridge!

Anybody who has used Siri or Google to ask for directions while driving, understands the importance of being able to navigate through an automated attendant menu using voice commands! Natural language, speaker independent speech recognition…
Read More
Cisco UCCX script editor and script indexLegacy Services

Contact Center Remote Agent Locator!

We recently had a request for an “emergency locator” application with a different twist.   Historically, we have written a number of “locator” type scripts, but this request had some unusual requirements.   The client wanted to have…
Read More
Brain halves illustrationLegacy Services

HA server in “Split Brain” mode?

What is a High Availability Server Configuration? HA availability server configuration often results from the sharing of a database between two servers.  One server is Primary or Active, and the other server is Secondary or Inactive.   Generally…
Read More
Archived DrVoIP logoLegacy Services

Upgrading CISCO with Prime Collaboration Provisioning

Don't Procrastinate! Sooner or later you will find you need to upgrade your VoIP deployment, regardless of the vendor.   Differing upgrades is just prolonging the inevitable and increasing the complexity and the pain level.   Let’s take…
Read More
Web browser window collageCompany & Perspectives

The Browser Wars taking control of “hosted” applications!

“”As more and more applications become cloud based hosted solutions, the more urgent your choice of Internet Browser will become!  The desktop warfare, in our opinion, is really getting out of control!  You would think that you can use…
Read More
Mobile messaging devicesLegacy Services

Is your Contact Center “Smartphone“ enabled?

“When it comes to customer engagement options, digital contact will surpass voice contact in contact centers in less than two years.   This prediction by Dimension Data also highlights not only are most Contact Centers unable to deal with…
Read More
Ingate SIParator feature chartLegacy Services

Use an Ingate SIParator and you are “virtually there”!

We have written on the subject of SBC quite extensively in the past and have also covered the easy installation of the Ingate product (see DrVoIP here).   Readers must find this interesting because the hit counter for our Ingate videos continues…
Read More
Cisco Prime Collaboration Deployment interfaceLegacy Services

Cisco Prime Collaboration Deployment—Lessons learned!

Upgrading is always a challenge! Upgrading collaboration solutions like ShoreTel or CISCO has always been a challenge for system administrators. The technology for VoIP solutions has become increasingly more complex with many touch points that…
Read More
SIP and WebRTC network devices diagramLegacy Services

Hosted PBX? CISCO Voice in a Router? (BE6K-S)

The economics of a “hosted” or “cloud” based data and voice service is generally based on moving costs between the hosted provider and your office. The most dramatic example is the cost of the Internet connection. There is an inverse…
Read More
Virtual call center headset and cloud illustrationLegacy Services

The ROI of a "Call Back" option!

In his newly released ebook, Fonolo founder, Shai Berger, defines Abandoned Calls Rate as the Number of Abandoned Calls / Total Calls.  Abandoned calls represent not only a lost revenue opportunity, but they cost you hard dollars. Shai does…
Read More

Showing 12 of 352 posts

Free Resource

Amazon Connect Planning Guide - 2026 Edition

A practical planning guide covering discovery questions, architecture options, and a realistic checklist for moving a call center onto Amazon Connect, built from more than 100 real deployments.

Request the GuideBrowse all resources ›
DrVoIP logo

Building cloud communications and contact center solutions since 2008.

DrVoIP on YouTube
Peter Buswell on LinkedIn

Services

Amazon Connect
AI Solutions
Cloud Services
Case Studies

Company

About Peter
Resources
Blog
Contact

Talk to us

844-4DrVoIP
grace@drvoip.com

© 2026 DrVoIP. All rights reserved.