From the Blog

Recent thinking on Amazon
Connect, AI, and cloud infrastructure

Notes from real deployments, covering what actually works when you are building or running a contact center.

Explore by topicBrowse categories and tags to find the insights you need.

Categories

Browse all 29 categories

TagsPopular topics

Browse all 487 tags
Deploying ShoreTel - A project managers notes!Legacy Services

Deploying ShoreTel - A project managers notes!

Having deployed literally thousands of phone systems of all sizes and levels of complexity, we have distilled a set of rules and check lists that work.   (see our "network readiness check list" and our "VoIP planning guide") When phone systems…
Read More
3CX software administration screenLegacy Services

3CX a Contender along with ShoreTel and CISCO For the SMB!

Lately, we have been playing with a Windows based solution offered by 3CX.  We remember the "UnPBX" products of the late 90's early 2000!  There were a few companies that tried to build PBX systems on Microsoft Platforms like Windows NT.  …
Read More
Asterisk PBX integration illustrationLegacy Services

ShoreTel SIP trunks using Asterisk?

Since we published the blog on the ShoreTel SIP implementation using Ingate, we have been deluged with requests for more detail.   Specifically, people want to know if there is a more economical  solution for bringing  SIP dial tone into…
Read More
Ingate SIParator configuration video previewLegacy Services

ShoreTel SIP Trunks a Snap with Ingate SIParator!

I don’t think your average business professional wakes up in the morning and says “Gee, I need some SIP”!   They do however ask questions like how do we get an Area Code from New York to appear on our System in San Diego?  Do I really…
Read More
Unified communications security illustrationCloud Services

Unified communications and its vulnerabilities

Unified communications is a revolutionary technology that integrates many worlds of communication at one place. The way unified communications has converged many services is something unprecedented. You can get all the great features of unified…
Read More
Setting up Microsoft Windows 2008 R2 Server for ShoreTelLegacy Services

Setting up Microsoft Windows 2008 R2 Server for ShoreTel

ShoreTel currently runs on Microsoft Servers.   There are a number of Windows components that need to be installed to support the deployment.  If you have been installing ShoreTel for any period of time you already know that  FTP and SMTP…
Read More
Enabling Chat on your Website with ShoreTel ECC 7Legacy Services

Enabling Chat on your Website with ShoreTel ECC 7

When someone is on your website, it is like they entered your store. Clearly, they have an interest in what you are about or they would not be there. It is at this moment that they are most receptive to learning about your product and services.…
Read More
Compare ShoreTel (SHOR) and CISCO (CSCO) Unified Communications ManagerLegacy Services

Compare ShoreTel (SHOR) and CISCO (CSCO) Overview Part 1

As both a ShoreTel Certified VoIP Engineer and a CISCO CCVP I  have been working exclusively in VoIP since 1998.   For this reason,  one of the questions that is most asked of me is which is a better solution: ShoreTel and CISCO?   Since…
Read More
ShoreTel user configuration video previewLegacy Services

ShoreTel Version 12 – Configuring Users Part 1

Adding Users in ShoreTel is among the most common tasks a system administrator will be expected to perform.  We suspect once the ShoreTel solution is fully deployed, you will generally not have to tweak Trunks, Switches and Application Servers,…
Read More
Use your iPad as a SIP extension on your ShoreTel iPBXLegacy Services

Use your iPad as a SIP extension on your ShoreTel iPBX?

We have been experimenting with mobility options for some time now, setting up SIP phones on mobile devices like the iPhone.    ShoreTel has a range of mobility options, most of which we have discussed here in previous blogs, so setting up…
Read More
ShoreTel Mobility Router System Admin Video Cheat SheetLegacy Services

ShoreTel Mobility Router System Admin Video Cheat Sheet!

The blog on the ShoreTel Mobility Router as one of the options offered by ShoreTel for remote worker connectivity, generated a lot of email requests. I have an opportunity to install, configure and test the solution including the Roam Anywhere…
Read More
What is new in ShoreTel Contact Center Version 7Legacy Services

What is new in ShoreTel Contact Center Version 7?

ShoreTel Recently announced the availability of Version 7 of the Enterprise Contact Center.  It is not secret that I am a big fan of this product, so I was anxious to see what the new version had to offer.    The product has a number of…
Read More

Showing 12 of 296 posts

Free Resource

Amazon Connect Planning Guide - 2026 Edition

A practical planning guide covering discovery questions, architecture options, and a realistic checklist for moving a call center onto Amazon Connect, built from more than 100 real deployments.

Request the GuideBrowse all resources ›
DrVoIP logo

Building cloud communications and contact center solutions since 2008.

DrVoIP on YouTube
Peter Buswell on LinkedIn

Services

Amazon Connect
AI Solutions
Cloud Services
Case Studies

Company

About Peter
Resources
Blog
Contact

Talk to us

844-4DrVoIP
grace@drvoip.com

© 2026 DrVoIP. All rights reserved.