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Notes from real deployments, covering what actually works when you are building or running a contact center.

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DrVoIP 2019 Amazon Connect Service Delivery Partner certificateCompany & Perspectives

DrVoIP named Amazon Connect Service Delivery Partner

For Immediate Release! DrVoIP Achieves the Amazon Connect Service Delivery Designation May 15, 2019 DrVoIP announced today that it has achieved the AWS Service Delivery designation for Amazon Connect, recognizing that DrVoIP improves…
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Fixed and variable cost puzzle illustrationAmazon Connect

Understanding Amazon Connect Call Center Pricing!

Trying to understand the cost of an AWS Connect call center takes some analysis! In this blog we walk through ...
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Contact center headset iconAmazon Connect

What makes up a basic Amazon Connect Call Center?

AWS Connect is simple to setup, but you may need some software engineering assistance to take advantage of other AWS Services!
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Contact center messaging channels illustrationAmazon Connect

Why would you text a picture to your Amazon Connect call center?

Sending Text messages with pictures to your call center can be a major time saver ...
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First Responders Bible book coverCloud Services

IT First Responder SMS Hotline!

If you work in an enterprise IT environment as a team member you know the drill for a system down emergency. Someone alerts someone that the users are unable to access the Corporate Intranet! Panic! A ticket is initiated at the corporate help…
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Contact center headset iconAmazon Connect

Amazon Connect Configuration Best Practices – Part 3 After Hours Call Flow with SMS!

You can use a TEXT message to alert an on call team member that an after hours caller needs emergency assistance!
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Contact center team photo collageAmazon Connect

Amazon Connect Forced Release Behavior Option

Forced Release or Wrap Behavior for agents that miss a phone call?
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Text to speech document and audio iconAmazon Connect

Amazon Connect voice prompts with POLLY text to speech.

Using Polly to speed your deployment time line and increase your call center customization efforts!
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Contact center headset iconAI Solutions

Lex a conversational voice interface for Amazon Connect call trees.

Historically touch tone "call trees" have over populated the IVR landscape prompting callers to "Press 1 for this and Press 2 for that". This has been the standard since the first half of the last century! You would think that in the 21st century…
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Workforce optimization team photographAmazon Connect

Amazon Connect Custom Integration tools!

Learn how to integrate AWS Connect with the use of popular AWS services like Lambda and DynamoDB!
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