From the Blog

Recent thinking on Amazon
Connect, AI, and cloud infrastructure

Notes from real deployments, covering what actually works when you are building or running a contact center.

Explore by topicBrowse categories and tags to find the insights you need.

Categories

Browse all 29 categories

TagsPopular topics

Browse all 487 tags
Amazon Web Services cloud logoLegacy Services

AWS S3 - a ShoreTel backup strategy!

Amazon Web Services (AWS) has a range of storage options that make them our first choice in cloud based storage solutions and an ideal location for our ShoreTel data backup. In fact, now that ShoreTel has moved to virtualized hardware for voice…
Read More
Dynamic multipoint VPN network diagramLegacy Services

ShoreTel VPN or MPLS? What works and saves money?

An IPsec Virtual Private Network or VPN, is sometimes used as a backup route for a Wide Area Network failure.  VPN’s are typically deployed as a “tunnel” through the Internet and as such are “point to point” solutions by definition. …
Read More
Root privileges illustrationCloud Services

Is there a RAT Virus in your phone system?

If you have a device on your network that you do not have root privileges for, then your entire enterprise is at risk for a Cybercrime! Do you want to know what a Trojan horse might look like? It might very well look like a Linux appliance provided…
Read More
Cybersecurity word cloudCloud Services

Don't Look now you've been hacked - part 2 (useful tools for awareness)!

Big Brother is Watching! The thought of people being concerned that NSA is listing and monitoring their activities is a hysterically funny concept to me. Whatever you think of Edward Snowden, know that he is a day late and a dollar short. Most…
Read More
Contact center wallboard metricsLegacy Services

Looking for a UCCX Wall Board? - VSR2 has the vision!

If you have ever considered adding a Wallboard to your CISCO UCCX based Contact Center deployment, you know that the selections are slim.  There is a wealth of unsupported "freeware"  solutions on the net, generally the failed  result of…
Read More
Firewall illustrationCloud Services

Don't look now but you have been hacked!

Hackers at the Front Door? Most every home and business office now has a firewall that separates your internal computer network from the wild west of the world wide internet. The good news is that firewalls have become increasingly more sophisticated…
Read More
ShoreTel user configuration video previewLegacy Services

ShoreTel Virtual Trunk Switch - Configuration and License impact!

ShoreTel currently has three virtual appliances that can be used in place of the Orange ShoreGear voice gateways and conference servers.  These three virtual appliances are shipped within the ShoreTel core Server Software and consist of OVA…
Read More
Oracle VirtualBox logoLegacy Services

Run ShoreTel on Vmware Player or Oracle VirtualBox!

With the release of ShoreTel Version 4.2 the company introduced the concept of virtual appliances. These software objects, had the potential of replacing the Orange ShorGear hardward boxes that typically characterize a ShoreTel deployment. The…
Read More
Disaster recovery cartoonLegacy Services

SIP as a Disaster Recovery Strategy? EtherSpeak answers the call!

As a standard deployment practice, we at DrVoIP implement SIP trunks as a “fail over” on every system we install.   As reliable as your PRI circuit has been, they do fail from time to time!  In fact, we recently lost 27 PRI’s at a major…
Read More
Contact center terminology word cloudCompany & Perspectives

Top 5 Trends Transforming your Contact Center!

The Contact Center is being transformed at a rate of change that is beyond the ability of current management strategies to identify and react.   Most contact centers are still using 1990 thinking in a 2020 world!  The adoption rate of Smartphones,…
Read More
iPhone Android and Windows phonesLegacy Services

Sending Text Messages to your Shoretel ECC or CISCO UCCX Contact Center?

We recently had an opportunity to create an emergency notification text messaging system for a financial service application built on ShoreTel iPBX and ECC technology. The requirement was to push out text based alerts to individual or groups…
Read More
Cloud hosted PBX devicesCloud Services

Deploying VoIP in the Cloud or rolling your own "hosted PBX" - Part 1 Server Deployement

The entire subject of Virtualization and all things "cloud" has become something that even none technical people talk about.    You might say it has gone "viral" and captured the interest of geeks, business people, professional technology…
Read More

Showing 12 of 194 posts

Free Resource

Amazon Connect Planning Guide - 2026 Edition

A practical planning guide covering discovery questions, architecture options, and a realistic checklist for moving a call center onto Amazon Connect, built from more than 100 real deployments.

Request the GuideBrowse all resources ›
DrVoIP logo

Building cloud communications and contact center solutions since 2008.

DrVoIP on YouTube
Peter Buswell on LinkedIn

Services

Amazon Connect
AI Solutions
Cloud Services
Case Studies

Company

About Peter
Resources
Blog
Contact

Talk to us

844-4DrVoIP
grace@drvoip.com

© 2026 DrVoIP. All rights reserved.