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MacBook laptopLegacy Services

A ShoreTel Communicator for the Mac?

We recently had an opportunity to work with a ShoreTel client that was exclusively using Apple Mac's throughout their enterprise.   We asked how they made that decision given the clear cost advantage WinTel PC hardware had over your basic…
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Password padlock illustrationCloud Services

Find the password from behind the ********** and other security vulnerabilities!

If you are paying even the slightest attention to current technology trends, you will notice that many of your desktop applications are taking on the appearance of a browser!  The entire Microsoft Office suite, for example, has been optimized…
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Customer text messaging across devicesLegacy Services

Can I text your Enterprise Contact Center?

Phone only 'call centers' have been rapidly replaced with 'contact centers' that can also handle email and chat communications.  Customers want more options for interacting with companies they buy products and services from.  Chat requires…
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Technical learning word cloudLegacy Services

ShoreTel iPBX phone system Training!

Phone Training is a double edged sword.   Everyone wants it  but nobody really wants to make the time commitment required to get comfortable with the new phone features that a system like ShoreTel brings to your  business.   Most folks…
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VMware hosts and shared storage diagramLegacy Services

ShoreTel fail over options using Vmware - Part 1 Building a VMware Test Lab!

The most often asked question we hear among ShoreTel system administrators is how best to achieve "fail over", assure high availability and assure business continuity? There is no simple answer to this question nor is there any one "best practice".…
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Amazon Web Services cloud logoLegacy Services

AWS S3 - a ShoreTel backup strategy!

Amazon Web Services (AWS) has a range of storage options that make them our first choice in cloud based storage solutions and an ideal location for our ShoreTel data backup. In fact, now that ShoreTel has moved to virtualized hardware for voice…
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Linux Tux logoLegacy Services

ShoreTel ECC MySQL rants, raves and solutions for email, chat and text (SMS) messaging!

If you have worked with ECC custom integrations for any length of time, you have build a library of solutions to work with.  Most recently you have discovered that a 32 bit application like ECC, running on a 64 bit Windows 2008 or 2012 server…
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Audio editing waveformsLegacy Services

Editing ShoreTel System Prompts or WTF is a PHR file?

"Welcome to the ShoreTel Conferencing" sounds like a commercial announcement and many system owners want it changed! After all they just paid a big whack of money to own a brand new brilliantly simple phone system! Now when they have a client…
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Dynamic multipoint VPN network diagramLegacy Services

ShoreTel VPN or MPLS? What works and saves money?

An IPsec Virtual Private Network or VPN, is sometimes used as a backup route for a Wide Area Network failure.  VPN’s are typically deployed as a “tunnel” through the Internet and as such are “point to point” solutions by definition. …
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Root privileges illustrationCloud Services

Is there a RAT Virus in your phone system?

If you have a device on your network that you do not have root privileges for, then your entire enterprise is at risk for a Cybercrime! Do you want to know what a Trojan horse might look like? It might very well look like a Linux appliance provided…
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Cybersecurity word cloudCloud Services

Don't Look now you've been hacked - part 2 (useful tools for awareness)!

Big Brother is Watching! The thought of people being concerned that NSA is listing and monitoring their activities is a hysterically funny concept to me. Whatever you think of Edward Snowden, know that he is a day late and a dollar short. Most…
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Contact center wallboard metricsLegacy Services

Looking for a UCCX Wall Board? - VSR2 has the vision!

If you have ever considered adding a Wallboard to your CISCO UCCX based Contact Center deployment, you know that the selections are slim.  There is a wealth of unsupported "freeware"  solutions on the net, generally the failed  result of…
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