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Firewall illustrationCloud Services

Don't look now but you have been hacked!

Hackers at the Front Door? Most every home and business office now has a firewall that separates your internal computer network from the wild west of the world wide internet. The good news is that firewalls have become increasingly more sophisticated…
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ShoreTel user configuration video previewLegacy Services

ShoreTel Virtual Trunk Switch - Configuration and License impact!

ShoreTel currently has three virtual appliances that can be used in place of the Orange ShoreGear voice gateways and conference servers.  These three virtual appliances are shipped within the ShoreTel core Server Software and consist of OVA…
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Cybersecurity illustration of a person using a laptopLegacy Services

Hacking ShoreTel with Wireshark or Trouble Shooting One way Audio.

My First Hack? When I was a little kid, back when there was black and white TV sets and 33 RPM records, I was always amazed at the work of the telephone company repair man! At that time there was only one Phone Company. When they sent a repair…
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Multilingual contact center scripting editorLegacy Services

Can you create a "killer" Contact Center Script?

Most Scripting engineers working with Contact Center deployments built on CISCO UCCX, ShoreTel ECC, or Avaya have amassed a collection of script subroutines.  These subroutines are used over an over, from script to script to avoid having to…
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Oracle VirtualBox logoLegacy Services

Run ShoreTel on Vmware Player or Oracle VirtualBox!

With the release of ShoreTel Version 4.2 the company introduced the concept of virtual appliances. These software objects, had the potential of replacing the Orange ShorGear hardward boxes that typically characterize a ShoreTel deployment. The…
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Disaster recovery cartoonLegacy Services

SIP as a Disaster Recovery Strategy? EtherSpeak answers the call!

As a standard deployment practice, we at DrVoIP implement SIP trunks as a “fail over” on every system we install.   As reliable as your PRI circuit has been, they do fail from time to time!  In fact, we recently lost 27 PRI’s at a major…
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Network monitoring dashboardCloud Services

Free Tools for Network Monitoring and VoIP assessments!

A network assessment and a trouble shooting effort are differentiated only by a matter of time an the level of urgency.   Effective network administration means that you are always troubleshooting and always proactively looking for anomalies…
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Multilingual contact center scripting editorLegacy Services

Holiday Check script is a great learning tool!

Most VoIP Engineers are not necessarily Software Engineers, so bringing up a Contact Center and scripting it are usually done by two different types of engineers.   Scripting engineers tend to have backgrounds in software development with formal…
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Contact center terminology word cloudCompany & Perspectives

Top 5 Trends Transforming your Contact Center!

The Contact Center is being transformed at a rate of change that is beyond the ability of current management strategies to identify and react.   Most contact centers are still using 1990 thinking in a 2020 world!  The adoption rate of Smartphones,…
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iPhone Android and Windows phonesLegacy Services

Sending Text Messages to your Shoretel ECC or CISCO UCCX Contact Center?

We recently had an opportunity to create an emergency notification text messaging system for a financial service application built on ShoreTel iPBX and ECC technology. The requirement was to push out text based alerts to individual or groups…
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PDQ Deploy logoLegacy Services

Slamming it with ShoreTel Call Manager desktop deployment option!

One of the challenges in any ShoreTel deployment is the desktop Call Manager client installation.   You can breeze through the complexity of a ShoreTel multi-server, multi-site deployment only to be foiled when the desktop clients need to be…
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Cisco Agent Desktop login screenLegacy Services

UCCX Cheat Sheet - Agent Log-in in using Extension Mobility!

There is a two step process for logging into the systems if you are a mobile worker.   The first step is to log into a Telephone and make the phone your Extension number.  The Second Step is to log into the CISCO Agent Desktop (i.e. CAD)…
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