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DrVoIP smartphone menu previewLegacy Services

New ECC Feature - Smartphone based "Visual IVR"!

Imagine that you go to a restaurant, ask for the menu and the waiter hands you a phone?   You lift the handset and hear "Thank you for coming to our Restaurant home of great food and fine dining.  For breakfast, please dial one; for Lunch…
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Call center headset cartoonCompany & Perspectives

Will Technology Kill the Call Center?

We recently posted a blog on how smart phones could be used to bypass automated attendants and deep dial into a call center with a Smartphone visual menu.   This  blog received a lot of interest and the follow on questions clearly indicated…
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Bang for your buck illustrationLegacy Services

The Hosted VoIP Telephony with 'the most bang for your buck'

Businesses communications technology is at the heart of every business but can be difficult to manage and expensive for SMEs. James Passingham at business communications provider, Foehn, thinks cloud and hosted telephony could be the answer. From…
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3CX telephone administration screenLegacy Services

Compare ShoreTel and 3CX - Part 1 License Strategy

The trend in the Unified Communications industry is to charge a "per seat" license for access to VoIP Business Phone Solutions.  In large part a legacy "flat tax"  from the old TDM world, phone system suppliers continue to license based on…
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Static WAN routing network diagramLegacy Services

Configure redundant static WAN routes when ShoreTel is in the data center?

Installing your ShoreTel HQ server at the Data Center is becoming a standard deployment practice to increase business continuity during network and power outages and other disasters.   One of the most common Ask DrVoIP question we hear is…
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Plan B backup illustrationCloud Services

Backing up your iPBX Call Center, what is your plan?

"The Check is in the Mail"; "I gave at the office"; "The software if fully tested and bug free"; "We are working on the documentation"; "Go ahead tell me, I promise I won't get mad"; "Yes we backup our data every day, off site". These are just…
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ShoreTel Mobility Router System Admin Video Cheat SheetLegacy Services

ShoreTel SIP, Mobility Router & the Firewall (Part 1)

This is not a SIP tutorial,  only an overview on the issues that impact remote SIP phones on any iPBX.  When you set up a SIP call between two end points, there are upwards of four "holes" that might need to be punched in your firewall for…
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Mobile telephone collectionLegacy Services

How to Ring more than 16 phones in a ShoreTel Hunt Group?

How to ring more than 16 phones in a ShoreTel Hunt Group? Can't say that we recommend this strategy, but none the less, we continue to see business applications in which the client insists on ringing a group of 16+ phones simultaneously! …
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ShoreTel version 13 logoLegacy Services

What is new in ShoreTel 13?

There are a number of major enhancements to ShoreTel in Version 13. Most enhancements have been related to bringing ShoreTel SIP into compliance with the standards accepted by the SIP community at large. Though there are enhancements for…
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Scopserv and ShoreTel integration logosLegacy Services

ShoreTel SIP Trunks meet the Scopserv!

Anyone who thinks Asterisk is a toy is not playing in the real world of VoIP Telephony. You may be surprised to learn how many commercial product offerings are built on an Asterisk base. For this reason, we have become more involved in this…
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66 block telephone wiringLegacy Services

ShoreTel analog connections and the 66 Block!

It is surprising that in the 21st century we are still punching down copper lines! None the less fax machines, credit card devices, postage machines and security circuits still populate the installed base of telephone systems. If you are converting…
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ShoreTel SIP trunk configurationLegacy Services

Configuring SIP Trunks on ShoreTel!

We continue to get a lot of questions about SIP trunks and how best to use them on ShoreTel. Our preferred strategy at this point, is to focus on a TIE line solution that brings both off premise extensions and DID numbers into the ShoreTel.…
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