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Amazon EC2 illustrationCloud Services

An iPBX in an Amazon Cloud? A disaster recovery story!

Did you every think that your company would be physically unavailable, the building not accessible and the phone system unmanned? The issue of business continuity and disaster recovery is on your 'to do' list and hopefully you can get to it…
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ShoreTel deployment network diagramLegacy Services

ShoreTel - Does a "single image" deployment always make sense?

We continue to be a major fan of ShoreTel solutions, but that does not mean that they we accept everything without question.  One of the most touted advantages of the ShoreTel architecture is the concept of a "single image" solution with no…
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ShoreTel and Cisco comparison logosLegacy Services

Compare ShoretTel and CISCO Part 3 – Users and phones

All of the architecture "geek speak"  aside, CISCO and ShoreTel have fundamental "cultural" differences that defines their approach to the entities of  a "phone" and  a "user".    Simply stated in the ShoreTel world a phone can not exist…
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Compare ShoreTel & CISCO Part 2 – System Admin PortalLegacy Services

Compare ShoreTel & CISCO Part 2 - System Admin Portal

All telephone systems have to deal with the same key architectural  issues regardless of who manufactured the equipment.   All phone systems have to provide for the definition of a system "dial plan"; trunk groups, call flow options, phone…
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Deploying ShoreTel - A project managers notes!Legacy Services

Deploying ShoreTel - A project managers notes!

Having deployed literally thousands of phone systems of all sizes and levels of complexity, we have distilled a set of rules and check lists that work.   (see our "network readiness check list" and our "VoIP planning guide") When phone systems…
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Hosted PBX network diagramLegacy Services

Hosted “virtual” phone system or own your own?

We are often asked for an opinion on the subject of what is better solution: a hosted "virtual" PBX or owning your own phone system?    Lets take a look a quick look at both solutions and see if anything stands out as making one solution…
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3CX software administration screenLegacy Services

3CX a Contender along with ShoreTel and CISCO For the SMB!

Lately, we have been playing with a Windows based solution offered by 3CX.  We remember the "UnPBX" products of the late 90's early 2000!  There were a few companies that tried to build PBX systems on Microsoft Platforms like Windows NT.  …
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Asterisk PBX integration illustrationLegacy Services

ShoreTel SIP trunks using Asterisk?

Since we published the blog on the ShoreTel SIP implementation using Ingate, we have been deluged with requests for more detail.   Specifically, people want to know if there is a more economical  solution for bringing  SIP dial tone into…
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Low battery indicatorCompany & Perspectives

The iPhone 4S Battery Drain Mystery!

My brother came from New York to visit with me in San Diego over the Thanksgiving Holiday.  During his visit, he was frustrated by the fact that his brand new iPhone 4s battery could not last through the day! I did not pay to much attention…
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Ingate SIParator configuration video previewLegacy Services

ShoreTel SIP Trunks a Snap with Ingate SIParator!

I don’t think your average business professional wakes up in the morning and says “Gee, I need some SIP”!   They do however ask questions like how do we get an Area Code from New York to appear on our System in San Diego?  Do I really…
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Unified communications security illustrationCloud Services

Unified communications and its vulnerabilities

Unified communications is a revolutionary technology that integrates many worlds of communication at one place. The way unified communications has converged many services is something unprecedented. You can get all the great features of unified…
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Setting up Microsoft Windows 2008 R2 Server for ShoreTelLegacy Services

Setting up Microsoft Windows 2008 R2 Server for ShoreTel

ShoreTel currently runs on Microsoft Servers.   There are a number of Windows components that need to be installed to support the deployment.  If you have been installing ShoreTel for any period of time you already know that  FTP and SMTP…
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