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Enabling Chat on your Website with ShoreTel ECC 7Legacy Services

Enabling Chat on your Website with ShoreTel ECC 7

When someone is on your website, it is like they entered your store. Clearly, they have an interest in what you are about or they would not be there. It is at this moment that they are most receptive to learning about your product and services.…
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Compare ShoreTel (SHOR) and CISCO (CSCO) Unified Communications ManagerLegacy Services

Compare ShoreTel (SHOR) and CISCO (CSCO) Overview Part 1

As both a ShoreTel Certified VoIP Engineer and a CISCO CCVP I  have been working exclusively in VoIP since 1998.   For this reason,  one of the questions that is most asked of me is which is a better solution: ShoreTel and CISCO?   Since…
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ShoreTel user configuration video previewLegacy Services

ShoreTel Version 12 – Configuring Users Part 1

Adding Users in ShoreTel is among the most common tasks a system administrator will be expected to perform.  We suspect once the ShoreTel solution is fully deployed, you will generally not have to tweak Trunks, Switches and Application Servers,…
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Use your iPad as a SIP extension on your ShoreTel iPBXLegacy Services

Use your iPad as a SIP extension on your ShoreTel iPBX?

We have been experimenting with mobility options for some time now, setting up SIP phones on mobile devices like the iPhone.    ShoreTel has a range of mobility options, most of which we have discussed here in previous blogs, so setting up…
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ShoreTel Mobility Router System Admin Video Cheat SheetLegacy Services

ShoreTel Mobility Router System Admin Video Cheat Sheet!

The blog on the ShoreTel Mobility Router as one of the options offered by ShoreTel for remote worker connectivity, generated a lot of email requests. I have an opportunity to install, configure and test the solution including the Roam Anywhere…
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What is new in ShoreTel Contact Center Version 7Legacy Services

What is new in ShoreTel Contact Center Version 7?

ShoreTel Recently announced the availability of Version 7 of the Enterprise Contact Center.  It is not secret that I am a big fan of this product, so I was anxious to see what the new version had to offer.    The product has a number of…
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ShoreTel Collaboration Server a new Version 12 ApplianceLegacy Services

ShoreTel Collaboration Server a new Version 12 Appliance!

Version 12 of ShoreTel is all about Web Collaboration and enhanced Unified Communications functionality! For Example, ShoreTel has had an IM capability since Version 8, but historically you required a Microsoft OCS server to enjoy this feature.…
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Mobile telephone connectivity notificationLegacy Services

Fixed Wireless Convergence and Mobility Options for VoIP

ShoreTel Mobility Options We have been steadily moving through a range of mobility options on our way to achieving true fixed mobile convergence.  We want to take our Office Extension away on our Cell phones and have the same functionality…
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Legacy Services

ShoreTel System Administration Version 12

We have not had an update to our System Administration video series since Version 8.    System Administration had not significantly changed over the various new releases, so we did not feel the need to do an update.  Our Version 8 stuff is…
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Legacy Services

ShorTel Tech Tip – Bulk Sound File Converter for WAV to ShoreTel format or CISCO format!

We have previously posted a blog on the creation of ShoreTel WAV files using the Call Manager the desired result.  This is clearly a readily available tool and can reliably be used for small Automated Attendant greetings and to meet other WAV…
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Legacy Services

What is new in ShoreTel Version 11/12?

Software development is a process, not an event.  Having said that, from time to time, we have an event.  The release of a new version of software is such an event.  The software development process, however, continues.   The decision as…
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Legacy Services

First Look at ShoreTel Mobility Router

The ShoreTel Mobility Routers (aka SMR) is an exciting product that can make fixed/mobile convergence a reality! It builds heavily on inherent SIP functionality in call setup, call flow and Session Description Protocol. It acts as both a SIP client and as a SIP proxy server (e.g. B2BUA). If you are comfortable with SIP protocol, the SMR is a relatively simple device to understand. The products primary contribution to the state of the art is the ShoreTel Roam Anywhere Client (aka SRAC) and the fact that it is available now; it works and there are plenty of reference accounts.
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