Legacy ServicesStupid phone trick #7 – How to make iPhone calls from my ShoreTel handset!
Yeah, I am sure you were just dying to know how to call your iPhone and have your ShoreTel phone ring? Better yet, pick up your ShoreTel handset and make a call out your iPhone? Actually, it is a useful integration and one that I recently…
Virtualize your ShoreTel Contact Center or ECC on ESXi?
Running the ECC on a virtual server is “not a supported configuration”, but will it work? Often we encounter installed base solutions that are pushing the support envelop with market driven customer requirements. Windows 7 may not be…
Have you set your Holiday Phone Message Schedule yet?
It was the night before Christmas and all through the house not a create was stirring, except the technical support team! It does not matter what holiday it is, the result is always the same. At 4:45PM the day before the Holiday our Call…
Virtualizing your ShoreTel or CISCO VoIP Deployment!
Virtualization is an emerging area that is making a significant change in enterprise infrastructure planning, implementation and operation. The pressure comes from several areas. First, the operating costs of even a small business can…
Implementing Active Directory Integration with ShoreTel 11
Historically I have recommended that the ShoreTel server not be a computer in your domain. To many times, an Active Directory administrator will create a new Group Policy and forget about the ShoreTel user account. The end result is a down…
ShoreTel QOS on CISCO Switches?
Quality of Service or QOS remains an interesting and challenging configuration for most engineers deploying VoIP solutions. Generally you are concerned about QOS on both your Local Area network (LAN) and your Wide Area Network (WAN). …
ShoreTel “Twinning” ring your desk and cell at the same time!
So there I am, on the my desk phone, talking to some very important client and I now have 45 minutes to make an appoint that is 1 hour away by car! The client is important and we have been trying to link up for days! I also have to be at…
ShoreTel Browser Based Call Management Options!
If you have ever installed a ShoreTel solution in an environment with other than Windows desktops, you know you lose some of the Sizzle! The Personal Call Manager could not be installed on Mac computers for example! Well known to those who know…
Extension Number, Phone Device, or User?
Is a phone, an Extension Number (e.g. DN) and a User the same entity? Does the User define the Extension number? Does the User define the Phone? What is the difference and why would you care? You care when you have to separate…
Skills Based Routing in the ShoreTel Enterprise Contact Center!
Assuming there is more than one Agent available to service an inbound contact center call, a “skill” level can be applied to route the call to the most suitable agent. It is important to note that the system will only use this criteria…
Creating a “Personal Workgroup” to help answer your phone!
One of the great attributes of a Personal Call Manager, is the multiple call appearance functionality. When you have an active phone call you can actually see a new call ring in, on your screen. I like to think of this as “priority…
ShoreTel Version 10+ “Find Me/ Follow Me” Enhancements!
Mobility and Office Extensibility continue to be "must have" feature sets for success in todays hyper competitve market place. Nobody seems to care if it is after business hours in your time zone. When a client wants you, they want you…
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