Fun with ShoreTel Voice Mail
Stuck on how to get a WAV file of a professionally recorded voice mail greeting into the right ShoreTel Voice Mail box? After all there is no import utility as there is during the creation of an Automated Attendant. I can’t speak for you,…
Trouble Shooting ShoreTel SGT1 Caller ID
Caller ID is an interesting area and we see a variety of client request regarding this functionality. On analog lines, there is not much room for configuration. Generally this information is transmitted as FSK (i.e. modem tones) in either the…
Trouble shoot "one way media" with the ShoreTel "phonectl" command!
One of the most common make/break/fix support tickets that come into the TAC center, have to do with “one way media”. In this scenario, a ShoreTel VoIP phone user calls another phone user, or places an outside phone call and the called party…
ShoreTel Route Point Configuration
Thecr ShoreTel IPBX “Route Points” are powerful configuration tools, generally used to enable third party applications. Using route points, an external application can gain complete call control. For example, when you configure a ShoreTel…
PDF and Email those ShoreTel Historical Reports!
“Historically”, excuse the pun, we always had a challenge with ShoreTel Contact Center Historical report!There were two issues.First, though you could schedule a report to be run automatically at a present time, you had to chose between…
To VLAN or not to VLAN, that is the question!
An assumption in this blog is that if your company has a "network administrator" on staff, you have a network that is large enough to require constant "care and feeding". As such dumping a bunch of VoIP phones onto your network…
The ShoreTel Workgroup Monitor Kicks Butt!
As you can tell from our video library and blogs, we are very excited supporters of the ShoreTel Contact Center! You can not find a more feature rich or cost effective solution to call routing, email routing and web collaboration! To…
How to create ShoreTel AA and ECC audio Files!
You can hardly install a Automated Attendant with out creating the Audio files! If you have looked at any of our videos on setting up the ShoreTel Enterprise Contact Center, you know that we urge you to create all of your audio files before…
ShoreTel PCM 9.1 Microsoft Installation Error
When installing the ShoreTel PCM 9.1 call manager software on a PC that has been upgraded to Windows XP service pack 3, occasionally there is a Microsoft Installer error that prevents the ShoreTel software from being installed. The error is…
More on ShoreTel V switches!
When installing a Shoregear switch, one of the parameters that you enable is to indicate which server is to manage this switch! Normally this is no big deal, but with the V switch, you need to pay attention to this parameter as it will…
ECC Medical Applications
With all the talk about "health care" you would expect growing demand for more application integration for this particular industry vertical! The ShoreTel Enterprise Contact Center can process "dial lists" that enable the system to make…
The ShoreTel Prefix Option
In this economy, there are a growing number of mergers and acquisitions, or “marriage by shotgun”. When companies combine they have the challenge of integrating their data and telecommunications systems. For example, we have witnessed an…
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