Click2WebChat.com Browser Based Call Center featuring Video Chat & Screen Share!
Do you Text or Call? Most call centers have learned that folks are not sitting at home on a wired [...]
Why Arlo by Netgear Sucks so bad!
Arlo on the down low! If you are considering Arlo for real time security and door answering, you will be [...]
WTF is Ngrok?
Ngrok better than sliced bread! As a software engineer developing telecom based web applications, testing and validating software can be [...]
Configuring a SIP Trunk TIE Line between CISCO CUCM and ShoreTel iPBX
Merging Systems is fun and easy? In a world of swirling mergers and acquisitions, IT organizations are expected to integrate [...]
An IP Blue soft-phone tool kit for serious CISCO voice engineers!
The trials of a Call Center Engineer! As a consulting engineers, we spend a lot of time working remotely over [...]
CUBE SIP Header Matching - Extracting DNIS from a Toll Free Number!
The Problem - Call Forwarding DNIS to Toll Free Numbers Recently we were presented with a new challenge while deploying [...]
AWS Connect Contact Center - Our First Impressions & Demo!
How we first used EC2! As a long time Contact Center custom software integration and scripting consultants, we long ago [...]
A Five9 Call Center "cloud" migration success story!
Time for a new Call Center? Recently we had the opportunity to move a major enterprise call center from a [...]
WANtelligence - Software Defined Networks!
WANtelligence? Recently while working an RFQ project to re-mediate the WAN for a major health care practice management company, we [...]
ShoreTel Board takes company private?
"ShoreTel (SHOR) is in final stages of rolling out ShoreTel Connect". Who cares? Technology issues aside, ShoreTel remains dog meat [...]
Recording ShoreTel phone calls!
Call Center not Required! Long the standard in boiler room call center applications, recording calls is often a requirement outside [...]
TEXT-2-AGENT Sending text and pictures to your call center?
Can you send a picture to your ShoreTel or CISCO Call Center We have been integrating SMS to CISCO UCCX [...]